APC (BK350) - NO POWER - Photos Attached

Anonymous user · ‎2021-06-29

I purchased this unit new about 4 years ago and up until a few days ago has been working great. Here is my current status...

The green light is on, the unit has been tried in several outlets, the unit has remained plugged in for over 24 hours and the battery fully charged. When plugged into and outlet OR unplugged and the yellow (battery light) is on here's what happens....no power on the back up side (the 3 plugs) but power to the surge protection side (the 3 plugs) - Power Chute is operational and shows on AC power on and at 100% w/estimated back up power of 110 mins also the self test passes every time, I tried everything from removing the battery, manually doing the self check test (holding the button in about 10 sec) also changed the sensitivity nothing I have tried will turn on the back up. Note that the circuit breaker is out about 1/2 to 3/4 of an inch, when I push in the breaker nothing happens it just goes back to the same position, I attached some pics, please let me know what I can do.

Thanks, Frank

Anonymous user · ‎2021-06-29

I purchased this unit new about 4 years ago and up until a few days ago has been working great. Here is my current status...

The green light is on, the unit has been tried in several outlets, the unit has remained plugged in for over 24 hours and the battery fully charged. When plugged into and outlet OR unplugged and the yellow (battery light) is on here's what happens....no power on the back up side (the 3 plugs) but power to the surge protection side (the 3 plugs) - Power Chute is operational and shows on AC power on and at 100% w/estimated back up power of 110 mins also the self test passes every time, I tried everything from removing the battery, manually doing the self check test (holding the button in about 10 sec) also changed the sensitivity nothing I have tried will turn on the back up. Note that the circuit breaker is out about 1/2 to 3/4 of an inch, when I push in the breaker nothing happens it just goes back to the same position, I attached some pics, please let me know what I can do.

Thanks, Frank

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Anonymous user · ‎2021-06-29

I purchased this unit new about 4 years ago and up until a few days ago has been working great. Here is my current status...

The green light is on, the unit has been tried in several outlets, the unit has remained plugged in for over 24 hours and the battery fully charged. When plugged into and outlet OR unplugged and the yellow (battery light) is on here's what happens....no power on the back up side (the 3 plugs) but power to the surge protection side (the 3 plugs) - Power Chute is operational and shows on AC power on and at 100% w/estimated back up power of 110 mins also the self test passes every time, I tried everything from removing the battery, manually doing the self check test (holding the button in about 10 sec) also changed the sensitivity nothing I have tried will turn on the back up. Note that the circuit breaker is out about 1/2 to 3/4 of an inch, when I push in the breaker nothing happens it just goes back to the same position, I attached some pics, please let me know what I can do.

Thanks, Frank