Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82121members
349628posts

AP9640 doesn't display model and won't load properly ion struxureware DCE

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Pete_Franco
Cadet
0 Likes
1
69

AP9640 doesn't display model and won't load properly ion struxureware DCE

I replaced a failing NMC in a Smart-UPS 1000 with an AP9640 NMC. The card is not showing the model of the UPS . 

 

I need to get this unit into Struxureware DCE (7.8.1.35) but apparently Struxureware needs more information that the NMC is providing. I can't push new firmware to the UPS because Struxureware doesn't have any data on the device type.

 

This is the view from the web interface2021-12-08_17-49-45.png

 and what I am seeing in Struxureware after I scan for the device

 

2021-12-08_17-58-19.png

 

Anyone experience this or have a solution

Tags (1)
1 Reply 1
BillP
Administrator Administrator
Administrator
0 Likes
0
52

Re: AP9640 doesn't display model and won't load properly ion struxureware DCE

@Pete_Franco 

 

The screenshot indicates the NMC is not receiving data from the UPS. What are the model and the serial number of the UPS? 

Tags (1)