AP9630 and firmware 7.0.4

[jcasares]

After upgrading from 6.9.4 to 7.0.4 the UPS is not recognized any more by the management card.

UPS: SRC3000XLI

Battery Banks (2): SRC96XLBP

Management Card: AP9630

We had to revert to a firmware we were able to download, as most versions are now unavailable. So we ended with 6.6.4.

Is there a way to get the 6.9.6 firmware, at least?

Anyone that have it can share it?

Regards.

[JonPro]

Hi @jcasares 

Thank you for reaching out to the SE Community, my name is Jon and I will assist you with this query.  Apologies for the late revert, may I please know if you have tried re-flashing it with 7.0.4 again?

Will you be able to try and flash the network card with FW 7.0.8 and let us know how it goes.

UPS Network Management Card v7.0.8 Firmware for Smart-UPS & Galaxy 3500 with AP9630/31/35 

[jcasares]

I was able to re-flash at a later date, going to 7.0.4 and now 7.0.8. No information was lost this time, nor a hard reset was required.

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[JonPro]

Thanks for the update @jcasares and for confirming that everything is working now.