A Dead UPS or something else?

[Anonymous user]

I have a APC BX1300LCD. It is about 4 yrs old. It had been unable to maintain a charge recently and "Replace Battery" showed up on the LCD after several recent power failures in our area.

So I ordered a new battery pack.

I removed the old pack and installed the new one. When I turned the unit back upright I noticed the LCD screen was on. I had not turned on the unit yet. It was not plugged into AC power. It showed 108 min run time on the LCD screen and 4 of the five segments showing battery charge were lighted. Nothing was plugged into the UPS and the 'Load" Capacity" showed no load. I plugged the UPS into AC power and pushed the "ON-OFF" button. Nothing happened. The LCD screen remained lit and unchanged. It did not show that the unit was on-line. I plugged and unplugged the battery pack from the UPS several times. The result was the same.

I plugged a DVD player into the " Surge Only" side while the UPS was plugged into AC power and that device worked. So the UPS was powered up but it did not show it was on-line. After reading the instruction sheet, I pushed the reset button on the back of the unit. Nothing happened. I left the unit plugged into AC power night. The LCD screen remained on the entire time showing 4 of five segments lit. So the UPS was not charging the new battery pack.

I removed the new battery pack and measured the voltage of each new battery in the battery pack. One measured 11.77V and the other measured 11.71V. They had not been charged. I decided to measure the voltage on the original battery pack. One measured 13.13V and the other 8.61V. I reinstalled the original battery pack. When I turned the unit back upright the LCD screen was lit and showed the same screen as was on with the new battery pack - 108 Min run time and 4 of 5 segments of battery power remaining. Nothing happened when I pushed the "ON" button. The reset button has no effect.

I re-installed the new battery pack. Same result as before.

Any suggestions? Do I have a dead APC UPS? Can it be repaired?

[BillP]

Hello Howard,

Would it be possible for you to post the serial number of your UPS here? If not can you send me a PM, I'll check if the unit would still have warranty on it.

Also, is the full time display mode enabled/disabled on your UPS? You can check this via the [User Manual|http://www.apcmedia.com/salestools/ASTE-6Z7VAU_R0_EN.pdf]. If you have tried both the old and new batteries and the UPS would not turn on/off, the UPS itself is already faulty.

[BillP]

Howard,

Based from your serial number, the unit was manufactured on the 32^nd^ week of 2007. UPS manufactured during this year would have 3-year warranty on it. Do you have any idea when was it purchased? If you do, is it possible to send me a proof of purchase?

Based from your description, it appears that the UPS no longer responds to the button/control board. If the UPS no longer turns on/off, it is faulty already. Just to let you know, we do not recommend opening our units due to potential electrical shocks. In the event that you want to have it fixed, you can contact our authorize repair center [Coastal Business Machines|http://www.cbmi.com].

[Anonymous user]

I purchased it 12/10/2007 at Circuit City, Huntsville, AL, I do have the receipt.
If you want a PDF or JPG copy, send me a place to send it.
I believe you have access to my email address.

Thanks

[BillP]

Hi OldTomCat,

I have sent a PM to your Forum Inbox.

[Anonymous user · Accepted solution]

To JONPRO,

Thanks for your reply.
My UPS:

BX1300LCD
S/N 8B0732R03282

If it isn't under warranty could you guess what the problem might be?
I have a buddy that is an EE and like to fix stuff. He may be willing to look at.


I own 4 APC UPSs. This is my biggest one and I need it back on-line ASAP.

Thanks