what does it mean when you get error messages saying - ups: the external switch gear q001 has opened

[BillP]

This question was originally posted by Cathy on APC forums on 9/6/2018

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I am getting the below messages....

Can any one tell me what this means??   (this is on a Symmetra 40K 3-phase unit)...

thx

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 9/7/2018

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Hi,

I checked with 3 phase support and below is the responses.

Means the Q1 main input to the ups either was opened and closed shortly after or the reporting is a problem with the aux contact circuit showing its status. 

You should contact 3 phase support at 800-555-2725 option 4 and they will be happy to assist you.