ups not giving backup power after grid fails

[BillP]

This question was originally posted by sunil on APC forums on 7/23/2018

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UPS not able to provide to output  after main source power failure, There is no any error of Battary. battary shows 100%.

what could be the reason ?

[BillP]

This reply was originally posted by Secret on APC forums on 7/30/2018

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Hi Sunil,
Can you please provide the exact model number for the UPS in question?

Secret Squirrel

[BillP]

This reply was originally posted by sunil on APC forums on 7/31/2018

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Dear Team,

My UPS is Galaxy 3500 10-40kVA, 415 V.

It not shows any battary truouble also. The Internal and External bypass shows Open.

Best Regards

sunil wadkar.

[BillP · Accepted solution]

This reply was originally posted by Secret on APC forums on 8/6/2018

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Hi Sunil,

The APC by Schneider Electric forum is not the most suitable medium to troubleshoot a unit of this size, as the level of complexity in troubleshooting could be quite in depth and lengthy. I would highly recommend reaching out to your local SE Call Center for continued assistance.

Secret Squirrel