ups not giving backup power after grid fails

BillP · ‎2021-07-12

UPS not able to provide to output after main source power failure, There is no any error of Battary. battary shows 100%.

what could be the reason ?

BillP · ‎2021-07-12

Hi Sunil,

The APC by Schneider Electric forum is not the most suitable medium to troubleshoot a unit of this size, as the level of complexity in troubleshooting could be quite in depth and lengthy. I would highly recommend reaching out to your local SE Call Center for continued assistance.

Secret Squirrel

See Answer In Context

BillP · ‎2021-07-12

Hi Sunil,
Can you please provide the exact model number for the UPS in question?

Secret Squirrel

BillP · ‎2021-07-12

Dear Team,

My UPS is Galaxy 3500 10-40kVA, 415 V.

It not shows any battary truouble also. The Internal and External bypass shows Open.

Best Regards

sunil wadkar.

BillP · ‎2021-07-12

Hi Sunil,

The APC by Schneider Electric forum is not the most suitable medium to troubleshoot a unit of this size, as the level of complexity in troubleshooting could be quite in depth and lengthy. I would highly recommend reaching out to your local SE Call Center for continued assistance.

Secret Squirrel