update the firmware of the card ups easy 3s apc

[elmardimohammed102]

Hello friends,

I have an SNMP card installed in an Easy UPS from APC.

The card reference is: Hardware Version: HDY520 with Firmware Version: 3.7.DY520.APC.

I would like to update the firmware of the card to version 3.8.DY520.APC, which I already have as a file.

However, I haven't found any utility or tool to perform the firmware upgrade.

Thank you for your support and collaboration.

[Teken]

Show me a full photo of the front and back of this Easy-UPS showing the NMC. Along with providing the UPS SKU and serial number.

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[elmardimohammed102]

Hello, 

I would like to proceed with the firmware update of the SNMP card DY802.
Please find the requested photos attached.

Thank you.

[Teken]

Appreciate you taking the time to provide the photos. It appears APC decided to make finding this specific NMC and related information very hard to find?!? 🤦‍♂️

I suggest you contact APC Technical Support to receive the information and clarification as to how this NMC is updated.

Generally speaking if the NMC needs to be updated manually. Than the boot monitor is updated (IF) required. Next AOS, than APP.

You may review this APC FAQ for more insight and clarification on the above:

https://www.apc.com/us/en/faqs/FA156047/

Please do contact APC Technical Support and follow up with how this was resolved. If they provide you a link to the NMC firmware or update wizard please do share the same here.

As I’m sure this information will help the next person asking the same.

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