smc1000i stuck at UPG screen

[BillP]

Hi, i just got an smc1000i and tried to upgrade the firmware. It stopped at 43% saying sending firmware 1 of 1 for 30 minutes, so i pressed close, and it asked me whether i wanted to quit, and i said yes. But ever since then it has been stuck at the UPG screen even if i turn it off and on. Is the unit bricked or is it safe to try to update the firmware again? since it still responds when i connect it to usb.

EDIT> got an idea from this thread  http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/72/smart-ups-3000va-lcd-rm-2u...

the post by David made me just run the update once again, although it warned me that my UPS wasnt off. The update went thru in less than a minute 🙂

Must have been a problematic USB port, as I changed to another USB port the second time. All is well now 🙂

Hope this post help anyone else who encunters this issue in the future. 

[BillP · Accepted solution]

Thanks for letting us know Muhammad.