powerchute initiating shutdown when device connected

[Anonymous user]

Hi,

I have a server with 5 clients. I have a smart UPS 1500 and AP9207 interface expander. The AP9207 is connected to the UPS via a serial cable. The server is connected to the advanced port of the expander. 2 client computers are connected to the basic ports of the expander. 

When i try to add the clients to the devices list from the powerchute console window it initiates shutdown of the clients. It does not do it with the server and i can add the server to the list without any problem. 

Can someone help me understand what is going on and how to prevent it? 

Thanks

Tac

[BillP]

Hi,

How are the dip switches configured on the AP9207? What is the part number of the serial cables? What is the OS and what version of PowerChute is installed? 

[Anonymous user]

Hi Bill,

Dip switches all set to 0.

2 cables have part no 940-0024C the other 940-0024D

On the server I am using Powerchute Business 2003 9.1.1 with agent, server and console installed.

On the clients I am using the Powerchute Business Windows 7 version with just agent installed.

The OS on the server is SBS 2003 and the clients Windows 7.

As soon as I add the clients to the devices list in the console i get the warning that battery time threshold has been exceeded and a warning that power has failed and that its running on battery.

This is not the case as the UPS is running as normal with no indicators showing a power failure.

[BillP]

Hi,

The cables that are needed are part number 940-0020 for the systems connected to the basic ports and 940-0024 for the system connected to the advanced port. 

Here is a link to the cable web page

http://www.apc.com/shop/us/en/products/UPS-Communications-Cable-Simple-Signalling/P-940-0020

You need to use the 940-0020 cable with the basic ports and that will resolve the issue. 

You should review the User's Guide http://www.apcmedia.com/salestools/ASTE-6Z5QCB/ASTE-6Z5QCB_R0_EN.pdf?sdirect=true for assistance configuring shutdown of the system attached to the basic ports. 

[Anonymous user · Accepted solution]

Cheers Bill

Will get on it.