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need help in communication lost

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

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ALTALEB_apc
Crewman
Crewman
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206

need help in communication lost

This was originally posted on APC forums on 1/12/2015


I  have alarm shows the (  COMMUNICATION LOST WITH AC ...) , and it is FAILURE , however it is physically connected .

thank you

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BillP
Administrator Administrator
Administrator
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0
206

Re: need help in communication lost

This reply was originally posted by L2SupportServices-Cooling on APC forums on 1/15/2015


Hello.

Thank you for the information. From the ISX central, if you right click on the unit and select launch to device does the unit's webpage come up? If not, can you attach a computer to the subnet and try to go directly to the unit over a web browser? This will require getting a ip address on the subnet for your computer and opening a browser and typing in the unit's ip address in the browser.

Thank you

See Answer In Context

3 Replies 3
BillP
Administrator Administrator
Administrator
0 Likes
0
206

Re: need help in communication lost

This reply was originally posted by L2SupportServices-Cooling on APC forums on 1/12/2015


Hello.

Does the cooling unit have any errors on the front screen of the unit? If there are, what do they say? Also which device are you looking at this unit from (ISX Central, BMS)? Can you get the model number of the cooling unit so we can identify which one it is?

Thank you

ALTALEB_apc
Crewman
Crewman
0 Likes
0
206

Re: need help in communication lost

This was originally posted on APC forums on 1/15/2015


Hello

Dear thank you for your kindly assistance , and please look at the information bellow :

1-Does the cooling unit have any errors on the front screen of the unit?

No it does not .

2-which device are you looking at this unit from (ISX Central, BMS)?

ISX Central

3-Can you get the model number of the cooling unit so we can identify which one it is?

Model  number :  ACRP102

------------

Thank you for your assistance

BillP
Administrator Administrator
Administrator
0 Likes
0
207

Re: need help in communication lost

This reply was originally posted by L2SupportServices-Cooling on APC forums on 1/15/2015


Hello.

Thank you for the information. From the ISX central, if you right click on the unit and select launch to device does the unit's webpage come up? If not, can you attach a computer to the subnet and try to go directly to the unit over a web browser? This will require getting a ip address on the subnet for your computer and opening a browser and typing in the unit's ip address in the browser.

Thank you