my staff left and I cannot re-registered by UPS

[etsang1]

These are what I can read from the UPS display.
The UPS end user is "Stamford International School Hong Kong"
UPS Mode : SMT750RMI2UC

UPS Product ID (Mac Address) : 2829863E3540

UPS Product Key : 805FD5798F4303

Kindly help me to release previous registration so that I can add the UPS to my account : etsang@fujitsu.com (last time registration name may be : Gary Leung)

[BillP · Accepted solution]

@etsang1 

Please get in touch with local Schneider Electric support. They will help you with this. Please have photos of the SmartConnect QR Code and UPS Serial Code sticker available to provide to the support rep as proof of ownership.