main output error 10Kva ups

[Anonymous user]

hi guys ,

last 28th of July my APC 10KVa ups suddenly disconnect  the output power and my all servers getting power off, herewith i mention the log report and anyone can help to find the error.

07/29/2018 17:02:40 Device UPS: On battery power in response to distorted input. 0x0109
07/28/2018 09:11:43 Device UPS: Self-Test passed. 0x0105
07/28/2018 09:11:22 Device UPS: Self-Test started by automatic timer. 0x0137
07/28/2018 09:11:20 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned on. 0x0134
07/28/2018 09:11:20 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned on. 0x0134
07/28/2018 09:11:20 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned on. 0x0134
07/28/2018 09:11:20 Device UPS: The power for the main outlet group, Unswitched Group, is now turned on. 0x0134
07/28/2018 09:11:19 Device UPS: The output power is now turned on. 0x0113
07/28/2018 09:11:18 Device UPS: Switched outlet group 3, Outlet Group 3, has been commanded to turn on, sequenced. 0x0174
07/28/2018 09:11:18 Device UPS: Switched outlet group 2, Outlet Group 2, has been commanded to turn on, sequenced. 0x0174
07/28/2018 09:11:18 Device UPS: Switched outlet group 1, Outlet Group 1, has been commanded to turn on, sequenced. 0x0174
07/28/2018 09:11:18 Device UPS: Main outlet group, Unswitched Group, has been commanded to turn on, sequenced. 0x0174
07/28/2018 09:09:25 Device UPS: An abnormal output voltage no longer exists. 0x0129
07/28/2018 08:54:53 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 08:54:52 Device UPS: Bypass not in range ; distorted waveform. 0x020F
07/28/2018 08:53:25 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 08:53:25 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 08:53:22 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 08:53:22 Device UPS: Main input bad. 0x01B0
07/28/2018 08:53:10 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 08:53:09 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 08:52:59 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 08:52:59 Device UPS: Main input bad. 0x01B0
07/28/2018 08:11:33 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 08:11:33 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 08:11:31 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 08:11:31 Device UPS: Main input bad. 0x01B0
07/28/2018 08:11:21 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 08:11:21 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 08:11:19 Device UPS: The power for switched outlet group 3, Outlet Group 3, is now turned off. 0x0135
07/28/2018 08:11:19 Device UPS: The power for switched outlet group 2, Outlet Group 2, is now turned off. 0x0135
07/28/2018 08:11:19 Device UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. 0x0135
07/28/2018 08:11:19 Device UPS: The power for the main outlet group, Unswitched Group, is now turned off. 0x0135
07/28/2018 08:11:19 Device UPS: The output power is turned off. 0x0114
07/28/2018 08:11:19 Device UPS: The graceful shutdown period has ended. 0x014F
07/28/2018 08:11:19 Device UPS: Return from bypass, internal hardware fault no longer present. 0x01B2
07/28/2018 08:11:19 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 08:11:19 Device UPS: Main input bad. 0x01B0
07/28/2018 06:18:35 Device UPS: An abnormal output voltage exists. 0x0128
07/28/2018 06:18:35 Device UPS: In bypass in response to an internal hardware fault. 0x011B
07/28/2018 06:18:30 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 06:18:30 Device UPS: No longer on battery power. 0x010A
07/28/2018 06:18:29 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 06:18:20 Device UPS: On battery power in response to rapid change of input. 0x0109
07/28/2018 06:18:20 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 06:18:19 Device UPS: Main input bad. 0x01B0
07/28/2018 05:57:32 Device UPS: No longer on battery power. 0x010A
07/28/2018 05:57:30 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 05:57:30 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 05:57:27 Device UPS: On battery power in response to rapid change of input. 0x0109
07/28/2018 05:57:27 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 05:57:27 Device UPS: Main input bad. 0x01B0
07/28/2018 05:45:55 Device UPS: No longer on battery power. 0x010A
07/28/2018 05:45:55 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 05:45:55 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 05:45:45 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 05:45:44 Device UPS: On battery power in response to rapid change of input. 0x0109
07/28/2018 05:45:44 Device UPS: Main input bad. 0x01B0
07/28/2018 03:26:26 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 03:26:25 Device UPS: Bypass not in range ; distorted waveform. 0x020F
07/28/2018 03:06:45 Device UPS: No longer on battery power. 0x010A
07/28/2018 03:06:43 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 03:06:43 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 03:06:40 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 03:06:40 Device UPS: On battery power in response to distorted input. 0x0109
07/28/2018 03:06:40 Device UPS: Main input bad. 0x01B0
07/28/2018 03:06:40 Device UPS: No longer on battery power. 0x010A
07/28/2018 03:06:40 Device UPS: An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
07/28/2018 03:06:40 Device UPS: Main input bad cleared. 0x01B1
07/28/2018 03:06:29 Device UPS: Bypass not in range ; low voltage. 0x020F
07/28/2018 03:06:29 Device UPS: Main input bad. 0x01B0
07/28/2018 03:06:29 Device UPS: On battery power in response to distorted input. 0x0109

[BillP]

Hello - 

What is the model and serial number of your UPS? From the log information provided it looks like you had ongoing input power issues and eventually a fault which caused the UPS to shut down. Were you able to clear the fault? Once we know which UPS you have we can better assist. Alternately you can contact your local tech support team.

thanks

Liam

[Anonymous user]

Hi Liam,

its 10KVa ups.

Network Management Card AOS v6.4.0

Smart-UPS & Matrix-UPS APP v6.4.0

NMC Serial Number: 5A1725T15573

Model:KSRT10K- SRT10KRMXLI

[BillP · Accepted solution]

Hi Madhawa - 

If the fault message will not clear I would recommend contacting your local support team for further troubleshooting and warranty replacement if needed. Given the serial number, your UPS is still under warranty. Contact information for local support can be found at http://www.apc.com/support/contact-us/index.jsp