how NMC web view displays domain or ip address

Anonymous user · ‎2021-07-08

We'd like to have a consistent view and can't remember how we got one unit to display user friendly domain (volt.kandj.info) and the other unit to display standard ip (192.168.1.3). Does anyone know/remember how to make this either way? We've looked at the config.ini files and they are the same (barring IP addresses). Do we have to poke something into the aos or sumx binaries? Use other software or another interface?

Both units are SUA1500, with same firmware/software and NMC are the same with same aos/sumx firmware.

This one show user friendly domain in top left corner, the the other ...

xltiagLyCs%2BOqXEbi5ekyA%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.png

This one shows standard ip in top left corner

IXPlAPSCEQBsgCxsxolgow%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.png

voltar

BillP · ‎2021-07-08

Hello,

Which do you want to display? I believe that the NMC does a DNS reverse lookup for this field every 24 hours or you may be able to force it by rebooting the management interface (which does not reboot the UPS itself). You can execute that option under Administration->General->Reset/Reboot->Reboot Management Interface and see if it updates. If it does not update, I'd do a DNS test on the particular management card and see if you can get the NMC to display the right name for the device's IP using the DNS servers programmed in (which I know you said was the same on both).

See Answer In Context

BillP · ‎2021-07-08

Hello,

Which do you want to display? I believe that the NMC does a DNS reverse lookup for this field every 24 hours or you may be able to force it by rebooting the management interface (which does not reboot the UPS itself). You can execute that option under Administration->General->Reset/Reboot->Reboot Management Interface and see if it updates. If it does not update, I'd do a DNS test on the particular management card and see if you can get the NMC to display the right name for the device's IP using the DNS servers programmed in (which I know you said was the same on both).

Anonymous user · ‎2021-07-08

Thanks for your guidance. We want the domain displayed. We found that correcting a broken dns address and a reboot was all that was needed. We have domains displayed like we want. Thanks again!