getting a L.02 error on SMC1000C

[Rennie_M]

Hi

I getting a L.02 error on SMC1000C even after replacing the battery 

I've tried disconnecting the battery and waiting until it detects battery has been disconnected , waited a few min and reconnected everything and then rebooted ups and get the same error.

also on Smartconnect it doesn't updated replace by date of battery , the battery was brand new and was replaced on 4/4/24 any idea besides replacing the ups?

[Teken · Accepted solution]

You may try the following to see if this procedure resolves the issue:

To enter to configuration mode hold the MUTE and MENU buttons together for 2 seconds until the system emits a short beep and the display will flash to indicate the UPS has entered Configuration Mode.

When in Configuration Mode, the MENU button cycles the display through the available options.

The MUTE button toggles the configuration settings for that option.

rb.0 - Did not replace battery (default)

rb.1 - Battery has been replaced Select rb.1 to indicate that the battery has been replaced, this will reset the constants for the battery runtime calibration to the default for a new battery.

So, press 'menu'  several times until you see    rb0, then press 'sound'button  to change it to rb1, then 'menu' to save changes.

If the above information resolves the problem ensure you mark this as solved. 👍