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email will not pass credentials SMT1500RM2U/AP9630

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spd2612
spd2612
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Posted: ‎2023-03-29 01:04 PM . Last Modified: ‎2023-03-30 12:17 PM

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Posted: ‎2023-03-29 01:04 PM . Last Modified: ‎2023-03-30 12:17 PM

email will not pass credentials SMT1500RM2U/AP9630

I have a SMT1500RM2U/AP9630 running 7.08 on the AP9630 card2  and UPS 15.0 (ID18)

No matter what I do with the email setup it wont go thru, The Email server is in house and I can watch the screen its always the same error unuthorised relay so I can only assume it is not passing credentials to the email server. I have tryed to send thru Comcast with the same results. I looked at the config file and there is no code for a password There is a commented section that refers to "EmailReceiver1Password=password" but no such line exsists.

I would really like to get this to work I have just updated the firmware on card and UPS to what I think is latest versions the email account im using is a active account that is used and works, just not on the UPS. I have worked on this issue for 2 days with no luck.

any ideas here ?

 

This is in the config file but I cant add it

[NetworkEMAIL]
; To change an E-mail Recipient's Password use the
; EmailReceiver#Password keyword where # is the number of the
; recipient. i.e., EmailReceiver1Password=password
; To make a Recipient use the common Server settings, use
; EmailReceiver#UseCommon=enabled

 

UPON Further tests the AP9630 does not appear to be even sending the user info, I have allowed the ip of the APC to relay thru the email server only to find the AP9630 is even passing the user credentials

I have now tried everthing I know here

 

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spd2612
spd2612
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Posted: ‎2023-03-31 07:27 AM

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Posted: ‎2023-03-31 07:27 AM

Ok I fixed this and it needs to be documented

IN DNS Configuration Had to set the host name there as the smtp server (ie: smtp.mail.yoursmtpserver) and enable it 

Do not understand this if DNS Test resolves your designated mail server that should be it

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