Warmstart notification - SMART-UPS 6000 XL

[connie.cook_apc]

This was originally posted on APC forums on 11/19/2012

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This morning, I received a notification that my UPS performed a warmstart. This is the first time this has happened and I have attempted to review the knowledgebase and other articles, but each time to click on the link to the support article, I am asked for the model of my UPS and then it just goes to the main support page. I have not been able to really read anything useful, so I must post in here to see if someone can assist me.

Here is some information regarding my unit:

11/19/2012 06:31:14 Environment: Restored the local network management interface-to-integrated Environmental Monitor Input T Sensor (Int Sensor at Int Sensor Loc) communication.
11/19/2012 06:30:23 UPS: Restored the local network management interface-to-UPS communication.
11/19/2012 06:25:33 UPS: Passed a self-test.
11/19/2012 06:25:17 UPS: Started a self-test.

Hardware Factory
Model Number: AP9619
Serial Number: NA0835009156
Hardware Revision: A10
Manufacture Date: 08/29/2008
MAC Address: 00 C0 B7 D2 91 D9
Management Uptime: 0 Days 3 Hours 52 Minutes
Application Module
Name: sumx
Version: v3.7.2
Date: 02/02/2010
Time: 19:08:16
APC OS (AOS)
Name: aos
Version: v3.7.3
Date: 02/02/2010
Time: 17:05:14

I've also attached my config.ini, event.txt and data.txt.

I would just like to be able to figure out what could have caused the warmstart and if there is a problem that I need to fix.

Many thanks!
Connie

[BillP]

This reply was originally posted by Angela on APC forums on 11/19/2012

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is this the site you were researching? http://www.apc.com/site/support/index.cfm/faq/

if not, please see if you can search for FA156063 there to review the knowledge base article on this topic.

looking at your logs, i would not be too concerned. it does not mean the UPS rebooted, only the network management card interface. the NMC generally does this as a failsafe to clear up any issues it might detect (i.e. if it cannot ping its default gateway). as long as it is not happening constantly/repeatedly, i would not worry.

[connie.cook_apc · Accepted solution]

This was originally posted on APC forums on 11/19/2012

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Thank you very much. I appreciate the information.