Unit sensitivity display shows empty

[Anonymous user]

Hello. I just bought an APC BR1500G-AR usp.  The unit sensitivity bar shows empty. I turned it off, then pushed the power button for 6 secs, chose medium sensitivity (didnt beep to confirm that, although the manual says it should), then turn the power on again and it still shows empty. What should i do?  I attach a picture. Thx in advance.

[BillP · Accepted solution]

Hi,

The users guide list the steps to set the sensitivity on page 3. http://www.apc.com/salestools/GLIN-7X9D9G/GLIN-7X9D9G_R2_EN.pdf

If the unit does not react as expected you should contact local support for assistance.

Link to local support contact information http://www.apc.com/ar/es/support/contact-us/index.jsp