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Unable to set time and date on AP9631 management card

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

Solved
JCMat_apc
Ensign
Ensign
0 Likes
4
505

Unable to set time and date on AP9631 management card

This was originally posted on APC forums on 5/25/2017


Hi.

I try to set the correct date and time on this management card but it doesn't work. Any option that I choose give an incorrect date and time. There's a difference of many months and the time is also wrong but not just the hours, minutes also are wrong so it does not appear to be timezone related. The ntp server that I set are the same that many other devices in our network use without problems. Strangely, ntp, manual or applying local computer time all gives wrong date and time but different ones. Any ideas?


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
505

Re: Unable to set time and date on AP9631 management card

This reply was originally posted by Angela on APC forums on 5/25/2017


Are you able to take a picture of the PCB board as I mentioned?

See Answer In Context

4 Replies 4
BillP
Administrator Administrator
Administrator
0 Likes
0
505

Re: Unable to set time and date on AP9631 management card

This reply was originally posted by Angela on APC forums on 5/25/2017


There is a hardware component on the NMC that could be the cause of the problem by what you describe. It seems like you've tried everything with NTP, setting local computer time, etc so it could be thathardware issue.

If you want to post a good, close up picture of the entire AP9631 PCB board, I could take a look at it and see if I see anything obvious. Otherwise, you may want to contact support if it is under warranty.

Just curious, is this a brand new card or how long has it been in service?

JCMat_apc
Ensign
Ensign
0 Likes
0
505

Re: Unable to set time and date on AP9631 management card

This was originally posted on APC forums on 5/25/2017


Brand new. The ups was powered on last Sunday.

BillP
Administrator Administrator
Administrator
0 Likes
0
506

Re: Unable to set time and date on AP9631 management card

This reply was originally posted by Angela on APC forums on 5/25/2017


Are you able to take a picture of the PCB board as I mentioned?

parkcitygolfer
Crewman
Crewman
0 Likes
0
334

Re: Unable to set time and date on AP9631 management card

I have this exact same issue. No matter what i do if i change the NTP time to use my NTP server then it errors on me and I cannot access the ap9631 until i reset it completely and start the config over. There is definitely a bug in the code of this firmware causing this. i have a bunch of ap9630 versions of this card and they work fine. thanks

 

this is the error i get after manually adding NTP or manually changing the time

Secure Connection Failed

An error occurred during a connection to 10.5.0.82. PR_CONNECT_RESET_ERROR

 

 

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