Unable to Add UPS Device via Register Your Device

[Mkpanama]

Unable to register two UPSs through the Register Your Device. I have tried both the QR code and the manual add with the Product ID and Product Key. After attempting registration, the error "Unable to add device - ensure that the Product ID and Product Key provided are correct..." appears.  I have let the UPSs stay connected via ethernet and power for upwards an hour and still receive the error. 

Thank you

[Teken]

Please review and complete the following action items and report back the results:

Verify this device is Smart Connect Supported as there will be a green RJ45 port on the rear on the device. If there is (No) green coloured RJ45 Ethernet port than it’s not Smart Connect Supported hardware.

https://community.se.com/t5/Prerequisites/Supported-UPS-Devices/ta-p/464518

Video Setup:

https://youtu.be/RmnROr6_tDA?si=Njn11Uv-rSykrvZJ

Network: https://www.apc.com/us/en/faqs/FAQ000230321/?r=180&other.LCC_KnowledgeResetReviewDate.knowledgeReset...

Contact Support: https://www.apc.com/us/en/support/

Scroll all the way down for the contact by telephone / chat / email your preferred choice. If all the above have been confirmed but still can’t enroll. 

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