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UPS: The external DC disconnect switch is open
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Posted: 2021-06-2604:47 AM. Last Modified: 2024-03-1901:23 AM
UPS: The external DC disconnect switch is open
Can anyone tell me what this means really quick? I got the alert emailed out this past weekend and I thought this was a physical switch, but nobody was in the building.
The "no longer open" alert came in about 1 minute later so nothing was harmed, but I can't find any info on the specific alert.
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Posted: 2021-06-2604:47 AM. Last Modified: 2024-03-1901:23 AM
Yes, this is a physical DC battery breaker. You can try cycling the breaker to make sure it's back in a solid "ON" position, and verify via the switches/breakers in your PowerView display. Potential faults could be a faulty contact or external switchgear card. If you continue to experience the fault or need more clarification it would be best to call into our three-phase support/Symmetra PX support team at 1-800-800-4272.
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Posted: 2021-06-2604:47 AM. Last Modified: 2024-03-1901:23 AM
Yes, this is a physical DC battery breaker. You can try cycling the breaker to make sure it's back in a solid "ON" position, and verify via the switches/breakers in your PowerView display. Potential faults could be a faulty contact or external switchgear card. If you continue to experience the fault or need more clarification it would be best to call into our three-phase support/Symmetra PX support team at 1-800-800-4272.
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