UPS Network Management Card 2 - UPS NOT FOUND (After Upgrade)

[BillP]

Needing assistance with an upgrade I most likely should not have done. I have a UPS/UPS Network Management Card 2, from 2013 which is still running strong. However recently upgraded the firmware on the UPS Network Management Card 2, and now I'm getting 'No UPS Found'. As expected UPS is not available, and from the LED, says its running firmware 08.3.

I did go through and read if a downgrade is supported/recommended, and of course not. As such any assistance on how I can upgrade my UPS firmware, to match the Network Management Card version, or the reverse that would be ideal. Thank you!

UPS PartNumber: SMT1500R2X180
UPS Model: Smart-UPS 1500

Remote Web GUI > About > Network
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[BillP]

Hi,

Sorry for the inconvenience. You installed the Symmetra firmware on the NMC. You should install part number SFSUMX. The latest version available is 694. Below is a link to the download page.

https://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-v6-9-4-Firmware-for-Smart-UPS-Ga...

[BillP]

Hey Bill, no worries thank you for replying back!

I downloaded the executable as recommended, and attempted to upgrade the network card via the IPv4 address, and username/password using both FTP/SCP. However unfortunately I get the same errors using both methods. I do not see anything in the web gui about enabling SCP/FTP, however I do see port 21 is open/listening.

SCP/FTP:

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FA%2Fs%2FzzxFSwNRRc1nOdLPQ%3D%3D.png

[BillP]

Follow up to this, I did end up getting this to update via the executable, the FTP service was not functioning, and also was logging in the the username 'device/apc'. This account by default does not have access to manage the remote network management card, and as such needed to use 'apc/apc'. Once I did this, I could log into the management card, enable SSH, on port 22, and reboot the card to enable this setting.

Once rebooted, I was able to upgrade the card successfully without the errors seen. I want to thank you for your time, as it was helpful to get the correct firmware/executable to upgrade!

[BillP]

One last follow up/request, looking for correct firmware for the UPS now, if someone could please assist with this, that would be ideal.

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[BillP]

The ID-18 firmware is either at v9.3 or v 9.4 and the file I found them in is called "FirmwareUpdateImages v4.1.zip".  Finding it on the APC is almost a crap shoot because the website seems to be not so user friendly.

[BillP]

Information on UPS firmware upgrade is available in Schneider Electric FAQ FA279197. The UPS firmware upgrade wizard is available at this link https://www.apc.com/shop/us/en/products/Smart-UPS-Firmware-Upgrade-Wizard-v4-2-1/P-SFSUWIZ421

Please read the User's Guide prior to running the upgrade wizard. 

[APCUser2_apc · Accepted solution]

On 11/5/2020 8:42 AM, Bill said:

Sorry for the inconvenience. You installed the Symmetra firmware on the NMC. You should install part number SFSUMX. The latest version available is 694. Below is a link to the download page.

https://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-v6-9-4-Firmware-for-Smart-UPS-Ga...

I found this link very helpful. It was just what I was looking for the other day. My question is, how did you find it? I was unable to find any of the SUMX firmware files via the AP9630 download page. Is there some other way to find firmware updates for APC devices? How would one know if knew releases are available, if they don't show up on the product's firmware page?

[robberbaron]

sorry if this is double post but i have same issue but thoguht i was using the correct  Network firmware for 

SmartUPS3000 RM, with AP9630 management card.  hardware=05

i upgraded from 6.6, all seemed ok but no connection to the UPS. (wanted to installed the current NetworkPowerchute)

Network Management Card 2 (NMC2) v7.1.2 Firmware for Smart-UPS with AP9630/31

[BillP]

@robberbaron 

That is the correct firmware for the AP9630. Have you tried to reset the card? 

[robberbaron]

no.. reset via web interface, or physically ?   or both ?

[robberbaron]

thanks. looks like it reset itself last night.  now some more issues for me to work thru

Date	Time	User	Event
30-Sep-23	03:43:31	System	Data log upload failed: Session timed out (code 260).
29-Sep-23	23:40:58	System	Data log upload failed: Session timed out (code 260).
29-Sep-23	23:29:40	System	Data log upload failed: Session timed out (code 260).
29-Sep-23	23:18:22	System	Data log upload failed: Session timed out (code 260).
29-Sep-23	23:12:31	Device	UPS: Restored the local network management interface-to-UPS communication.
29-Sep-23	23:12:08	System	Network service started. IPv6 address FE80::2C0:B7FF:FE4B:71B4 assigned by link-local autoconfiguration.
29-Sep-23	23:12:06	System	Network service started. System IP is 192.168.1.211 from manually configured settings.
29-Sep-23	23:12:01	System	Network Interface restarted.