UPS: An internal UPS communication fault exists.

[psinetworks]

Hi,

I recently installed an AP9631 management card in my SMX1000 and keep getting the above error. I believe this issue was identified in this FAQ -  

https://www.apc.com/ca/en/faqs/FA241461/

What I need is the patch or firmware upgrade to get it resolved.

Thanks,

Brad

[psinetworks]

Here are the current firmwares:-

UPS 02.2 (ID11)

SUMX v6.9.2

AOS v6.9.2

BOOTMON v1.0.9

[BillP]

@psinetworks 

You should contact local support for assistance. 

Local support contact information will be found at this link.

https://www.apc.com/us/en/support/contact-us/index.jsp

You may need to change the region in the upper left of the contact us web page.