The Application Was Not Able to Load on AP9631

[Anonymous user]

Hi,

after a battery replacement on a Smart-UPS RT 5000 XL, we can't access to the web gui anymore, with the error in subject.

The about result:

E000: Success
Hardware Factory
---------------
Model Number: AP9631
Serial Number: 5A1405T14XXX
Hardware Revision: 05
Manufacture Date: 02/01/2014
MAC Address: 00 C0 B7 A1 D5 23
Management Uptime: 290 Days 20 Hours 21 Minutes

Application Module
---------------
Name: sumx
Version: v6.0.6
Date: Apr 5 2013
Time: 11:25:39

APC OS(AOS)
---------------
Name: aos
Version: v6.0.6
Date: Apr 5 2013
Time: 10:36:37

APC Boot Monitor
---------------
Name: bootmon
Version: v1.0.2
Date: Jan 21 2010
Time: 13:35:57

What i can do to fix the web gui without any power outage?

Ty

[BillP]

@Anonymous user 

You are running old NMC firmware. You should upgrade to the latest. Here is a link to FAQ that discusses upgrading the firmware.

http://www.apc.com/us/en/faqs/FA156047

here is a link to the download site for the latest firmware.

https://schneider-electric.app.box.com/s/9dyoxlmiojfq1mdqj9d1ae9bn9fe9wmb

[Anonymous user]

Hi,

the NMC Firmware update utility return me "resume not supported for scp transfers" error on scp... and can't connect to ftp.

Ftp is enable, checked via cli:

apc>ftp
E000: Success
Service: enabled
Ftp Port: 21

Manual scp return in a stuck transfer with 0 byte for second...

We also tried a reset of configuration with network preservetion, with no result.

Looking at the FS:

apc>dir
E000: Success
2784512 Apr 5 2013 apc_hw05_aos_606.bin
0 Feb 1 2014 db/
0 Feb 1 2014 ssl/
0 Feb 1 2014 ssh/
0 Feb 1 2014 logs/
0 Feb 1 2014 sec/
0 Feb 1 2014 dbg/
0 Feb 1 2014 fwl/
0 Feb 1 2014 email/
0 Feb 1 2014 lang/
0 Feb 1 2014 upsfw/
0 Feb 1 2014 rms/
0 Feb 1 2014 scg/

also the eventlog fail:

apc>eventlog
E100: Command Failed
Event Log Not Available

and the logs are stuck in the date when we replace the battery:

apc>cd logs
E000: Success

apc>dir
E000: Success
0 Feb 1 2014 ./
0 Feb 1 2014 ../
80896 Oct 21 2020 event.txt
23552 Oct 21 2020 data.txt
1 Feb 1 2014 dlogmask

any suggestion?

ty

[BillP]

@Anonymous user 

What version of the firmware are you attempting to load? The latest is 6.9.6 and can be downloaded from https://www.apc.com/us/en/faqs/FA410359/

As for the failure, have you tried to manually ftp the file/s to the NMC? See Schneider Electric FAQ FA156047 for instructions.