Symmetra UPS Powerview Display

[BillP]

I have a new Symmetra UPS that we installed.  I attached the Powerview Display and the screen did not power up.  I checked the Cat5 cable and it checked out good.  I plugged the display into the rear of the cabinet and no change.  I talked with a technician at Schneider and he agreed that the display could be bad.  Got the new display in and have the same results...what next?

[BillP]

Hi Donald,

Were there lights on the Intelligence Modules before you plugged it in? 

[BillP · Accepted solution]

The lights were on before I plugged in the new Display.

There are two IMs in the rack.  There are five LEDs reading from left to right:

IM #1:  1-green, 2-off, 3-flashing orange, 4-off, 5-green

IM #2:  1-off, 2-off, 3-flashing orange, 4-off, 5-green