Symmetra RM 6000 - 5 faulty battery modules at once

[Anonymous user]

Hello!

We have a Symmetra RM 6000 with the XR. 5 batteries on the MAIN and 3 on XR. 

We received an email alert after a self-test that at least one battery module is faulty. We checked the display and it was MAIN R2. A battery was ordered.

The display only listed one faulty - then said end of fault list hit ESC.

I pulled out R2 and noticed that it kept indicating a fault after I escaped from the message that the units of batteries were reduced. The warning message was for R3, so I reseat that one, then R4 said faulty. Then L3 and then L4. 

I thought this was over. But then it said 2 of the XR batteries were faulty. I reseat those. 

I was locked out of the management console since I've logged in with another device - could not get into it without resetting management card. I finally did that to gain access to the web interface. 

I did a self-test and it caused 4 of the batteries on MAIN to show faulty.

The XR did not show faulty - perhaps the self-test did not test XR. 

When I did a Google Search from the very beginning before I even knew 7 of the batteries were showing faulty, I came across a web article where someone had the same issue. I didn't think 1 hour later I would have ran into the same.

I am not sure where to go from here. I have a brand new battery... and now no use for it, unless I fill another slot. 

[Anonymous user · Accepted solution]

I replaced the R2 battery anyway -- not happy with the replacement battery I got, it looks terribly beaten. 

But I did a self-test after that and it passed.

I don't think it would be normal for R2 to be faulty and trigger a fault with all of the other batteries...