Sudden Shutdown of new UPS SURTD3000XLI after 2 days running.

Anonymous user · ‎2021-06-25

Good day

I recive SURTD3000XLI 25-march-19 from local dealler in peshawer ZRK plant.

today 8:00 am its gone shutdown suddenly all our DCS systems and PLC Shutdown but our electrical team save the running process to shutdown by providing main up supply system.

this was looking not reliable.????

APC ups are so reliable.

we are using 120Kva deutsche power.

500 KVA MEG Glacxy

BillP · ‎2021-06-25

Hi,

Sorry for the inconvenience. I recommend you contact local support for assistance. You will need to be with the UPS at the time as they will ask you to perform troubleshooting.

Local support contact information will be found at this link. https://www.apc.com/us/en/support/contact-us/index.jsp

You will need to set the location at the top left of the web page.

See Answer In Context

BillP · ‎2021-06-25

Hi,

Sorry for the inconvenience. I recommend you contact local support for assistance. You will need to be with the UPS at the time as they will ask you to perform troubleshooting.

Local support contact information will be found at this link. https://www.apc.com/us/en/support/contact-us/index.jsp

You will need to set the location at the top left of the web page.