SmartUPS 1500 missing info in NMC gui

[j-gray]

We have a SmartUPS 1500 that's missing info in the NMC gui. It's not reporting the UPS model (blank), and the UPS and Outlet Groups menu items are missing from the Status drop-down menu along with other info.

We thought the NMC was bad, so we replaced it with a known good NMC (both AP9641 with latest firmware). No change.

Curious if anyone has encountered the same and has a fix? 

[Teken]

Show me the top banner when you login to the NMC. Than a screen shot of the About* tab for both the UPS / NMC. Provide a photo of the About screen from the LCD.

Lastly, upload the event, data, ups logs for review.

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