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Hello! My ID is 28-29-86-A4-6F-XX ProductKey - 74-11F5-E69E-XXXX. When adding to your personal account, an error occurs:
"Unable to add device - ensure that the Product ID and Product Key provided are correct. If you have connected your device for the first time, ensure that your device has an active network connection, and allow up to 15 minutes before trying again. For more information, visit the Help Center"
On the device itself, the SmartConnect status is: Securing.

Please tell me how to add a device to my personal account with this error? The device has full access to the Internet

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