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Posted: 2023-02-10 09:24 AM
I have the above combination of hardware. When I attempt to log into the Web interface I get "The application was unable to load" error. with a GUI screen.
I was advised to upgrade the firmware on the unit and attempted to run the firmware upgrade wizard apc_hw05_aos708_sumx708_bootmon109.exe.
When running upgrade wizard I get t an error. "Firmware distribution does not match target device platform; this could be due to a corrupt distribution"...
When looking for firmware updates, I put in the model number SMX300HVNC and the search says there is no available firmware.
I can log into the NMC console with SSL and directly via the COM interface.
Is there a way to recover from the upgrade error above.... or, failing that, further determine the appropriate firmware.
Posted: 1 week ago . Last Modified: 1 week ago
don't search for the UPS model number, search for the NMC model, (i.e. AP9631).
You're not trying to flash the f/w on the UPS but the network management card.
You'll be looking here https://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-v7-0-8-Firmware-for-Symmetra-1-P...
Posted: 1 week ago . Last Modified: 1 week ago
don't search for the UPS model number, search for the NMC model, (i.e. AP9631).
You're not trying to flash the f/w on the UPS but the network management card.
You'll be looking here https://www.apc.com/shop/us/en/products/UPS-Network-Management-Card-v7-0-8-Firmware-for-Symmetra-1-P...
Posted: 1 week ago
Excellent...many thanks!
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