Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Success Stories Corner

Smart-UPS VT 40 kVA - false "The output power is turned off" ?

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • Smart-UPS VT 40 kVA - false "The output power is turned off" ?
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5022
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All
Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:09 PM

0 Likes
15
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:09 PM

Smart-UPS VT 40 kVA - false "The output power is turned off" ?

This question was originally posted by Joao on APC forums on 7/8/2015


Hi,

I got several alarm emails from our UPS, saing "The output power is turned off", but the servers didn't turn off. Could be the card playing up?

Web management 

I don't see this message is the UPS screen and in the logs I don't see nothing relevant. The problem is the message don't go away.

Attachments
UPS.zip
Labels
  • Labels:
  • Smart-UPS & Symmetra LX | RM
Reply
Share
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:11 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:11 PM

This reply was originally posted by Joao on APC forums on 7/10/2015


Here goes the 1st one:

Them the second value. I added two prints because I got 2 diferent values over a short period of time:

i8ev2pyg4hgS7ANPWoZZBw%3D%3D.jpeg 

Thank you

See Answer In Context

Attachments
Reply
Share
Replies 15
Terry_Kennedy_apc
Commander Terry_Kennedy_apc
Commander

Posted: ‎2021-07-07 11:09 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:09 PM

This was originally posted on APC forums on 7/8/2015


The "restored the local management interface to UPS connection" message would indicate that something is going wrong between the management card and the UPS hardware. It could be on either side. APC will likely need the event log from the unit to diagnose this, so you may want to go ahead and attach it here as a reply. What model NMC is this (it should say on the faceplate of the card, or in one of the "About" pages via the web interface)?

The 81.2% battery capacity also seems unusual, since the last thing that would have used the batteries is the self-test that ran about an hour before the communication restored message. I would have expected the batteries to "top up" and be at 100%. You might want to check and see if they are still reporting less than 100% capacity.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:09 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:09 PM

This reply was originally posted by Joao on APC forums on 7/8/2015


See the zip file attached to my post.

The problem happen earlier than the print screen attached (7:59) with no previous events.

We did a ups seft test, disconnected/connected the cable to the display and changed the IP configuration, that's why in the image you see that kind of events.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:09 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:09 PM

This reply was originally posted by Angela on APC forums on 7/8/2015


Hi Joao,

I don't see a zip file attached. Could you see if you can edit your post or try it again and make sure it attaches/uploads for review?

And yes, we would need to see event.txt and data.txt at a minimum I think. (Depending on what you intended to be in the .zip, instructions on gathering log files are here -> http://www.apc.com/support/index?page=content&country=ITB〈=en&locale=en_US&id=FA156131)

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:09 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:09 PM

This reply was originally posted by Joao on APC forums on 7/8/2015


I've re attached a zip file, see if can open it

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:09 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:09 PM

This reply was originally posted by Angela on APC forums on 7/8/2015


Hmm, no. See if you can email it here to my Box folder and I'll see if I can attach it for you or at least see the files to answer some questions.

upload.APC_For.obfq3m3rb5@u.box.com 

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:09 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:09 PM

This reply was originally posted by Angela on APC forums on 7/8/2015


OK, got the files. Let me see if they attach for me. Then I'll review them shortly after a meeting.

Attachments
UPS.zip
Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:09 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:09 PM

This reply was originally posted by Angela on APC forums on 7/8/2015


Hi again,

I reviewed the log files and also asked my colleague who is a little more experienced with this specific model of UPS. My expertise is with the Network Management Card (NMC).

First idea was to ask if you had a service bypass panel installed which could be powering your load somehow while the UPS was "off" but then the UPS wouldn't report load. That kind of rules that idea out since your UPS reports a load.

Our best idea at this point is to reseat the NMC and see what you get after, assuming the PowerView display on the front of the UPS shows everything as normal. Like, is the load on LED showing there? And does the PowerView event log show anything about the output turning off. (To "reseat" the NMC, just pull it out of the UPS SmartSlot for 5-10 seconds, then stick it back in, let it boot up for a minute, and log in and check the UPS status. You may need to undo two screws holding it in.) I assume there is also no other accessories installed/connected to the UPS in an expansion chassis or to the UPS DB-9 port? If there are, it could be interfering with the NMC reading the correct UPS status.

In addition, it was recommended to double check the status of the bypass switches Q1, Q2 & Q3 (just for the record). If there is no external bypass and the UPS is not in bypass from the PowerView display or from the bypass switch from the front of the UPS, then we would focus on the NMC as the culprit first.

We also noticed at the at the time the UPS is reporting that the output is turned off the temperature in the data log is not recorded.

Let's go from there and see what you find. Let me know if you have any questions before you get started.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:10 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:10 PM

This reply was originally posted by Joao on APC forums on 7/8/2015


The only thing I have is conected to the card and it is the external temperature sensor.

The UPS only have the front bypass and nobody touch there - It's Off

Should I proceed with the card reseat?

Attachments
Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:10 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:10 PM

This reply was originally posted by Angela on APC forums on 7/8/2015


Thanks for the info and picture! Yeah, proceed with the card reseat.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:10 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:10 PM

This reply was originally posted by Joao on APC forums on 7/8/2015


I got the same error after reseating the nmc:

Attachments
Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:10 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:10 PM

This reply was originally posted by Angela on APC forums on 7/9/2015


Hmm, ok. Let me research more. In the meantime, can you give me the firmware details on the UPS itself from under the UPS->About menu? Screenshot or copy and paste is ok. Thanks!

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:10 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:10 PM

This reply was originally posted by Joao on APC forums on 7/9/2015


Ok, here goes:

Model: Smart-UPS VT 40 kVA
Serial Number: PQ0640140161
Firmware Revision: 912.0901.I
Manufacture Date: 01/27/10
Reply
Share
voidstar_apc
Janeway voidstar_apc
Janeway

Posted: ‎2021-07-07 11:10 PM

0 Likes
0
1002
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:10 PM

This was originally posted on APC forums on 7/10/2015


Could you check two SNMP OID's?

1) upsAdvOutputVoltage (.1.3.6.1.4.1.318.1.1.1.4.2.1.0)

.iso.org.dod.internet.private.enterprises.apc.products.hardware.ups.upsOutput.upsAdvOutput.upsAdvOutputVoltage

2) upsHighPrecOutputVoltage (.1.3.6.1.4.1.318.1.1.1.4.3.1.0)

.iso.org.dod.internet.private.enterprises.apc.products.hardware.ups.upsOutput.upsHighPrecOutput.upsHighPrecOutputVoltage

If unfamiliar with SNMP, you can download a SNMP browser called GetIF from here. You'll also want the PowerNET MIB from here. Put the mib into the "mibs" folder in the GetIF program directory. In GetIF's parameters tab, enter the card's IP address in the "Host name" field and click "Start." It should display "SysInfo variables OK". Change to the MBrowser tab, navigate to and click on each of the OID's above, and click the "Start" button for each one. You should get back a response.

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:10 PM

0 Likes
0
1001
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:10 PM

This reply was originally posted by Joao on APC forums on 7/10/2015


Here goes the 1st one:

Them the second value. I added two prints because I got 2 diferent values over a short period of time:

i8ev2pyg4hgS7ANPWoZZBw%3D%3D.jpeg 

Thank you

Reply
Share
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-07-07 11:11 PM

0 Likes
0
1003
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Share

Posted: ‎2021-07-07 11:11 PM

This reply was originally posted by Joao on APC forums on 7/10/2015


Here goes the 1st one:

Them the second value. I added two prints because I got 2 diferent values over a short period of time:

i8ev2pyg4hgS7ANPWoZZBw%3D%3D.jpeg 

Thank you

Attachments
Reply
Share
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc