Smart UPS: SRT10KXLI Power Sys Error - 00004

[Anonymous user]

Hi

I have a problem with our UPS as it is notifying me that there is an internal hardware fault and the UPS switched to bypass mode.

On UPS screen, a message " Power Sys Error - 00004 Contact Customer Service".

This UPS in the warranty period. 

How can I solve this problem? 

Attached event file - data file - debug file

[BillP · Accepted solution]

Contacting customer support springs to mind.

[Anonymous user]

I have contacted the customer support.

I'm searching if I can do something else to solve this issue.

[Anonymous user · Accepted solution]

Hi Mohamed,

how you did solve your issue as i have here the exact problem as yours??

many thanks if you can help me out

[Anonymous user]

i have same problem and don`t know how to solve it

[BillP]

Hi Hamid - 

if you look at the Event Log on your unit's LCD screen, there should also be an Event Code (typically a 3 digit number). Can you tell me what it is?

Liam

[Anonymous user · Accepted solution]

Hi dear Liam

please find the attached photo of smart UPS SRT10KXLI POWER SYS ERROR 00004 

Thanks 

Hameed

[BillP]

Hi Hamid -

You can try using the "brain dead" procedure to reset this fault:

• Turn off UPS
• Disconnect input power
• Disconnect all batteries (internal and external)
• Reconnect batteries, reconnect input power, and turn UPS back on

If this fails to clear the fault, or if the fault returns, you should contact your local tech support team for further assistance or warranty replacement.

Thanks,

Liam

[Anonymous user · Accepted solution]

1- SRT10KXLI problem, it showing on screen (Internal RBC needs Replacement on Battery).

2- SRT6KXLI problem, During normal working day the smoke came from the power supply when we off the UPS after a few hours when we reconnect to the power the UPS cut the Main power feus.

[BillP]

Hi Hamid - 

I would suggest contacting your local tech support team to troubleshoot these units and possibly set up a warranty exchange if they are under warranty. You can find your local contact information at https://www.apc.com/support/