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Posted: 2021-08-2511:42 AM
Smart-UPS SRT 5000 delivering some alerts, and not delivering others
Description of the problem: During the last weeks a couple of power outages occurred and we expected that the UPS would report them, however we received no alerts about that. When I went to check the logs, the events do appear there. It's just that we are not receiving them. We do receive some events though, such as:
-UPS: RFC1628 MIB alarm entry removed. -Web user 'XXX' logged out from 10.X.X.X. (I replaced the real values with x) -UPS: Self-Test passed. But we don't get most of the alarms we care the most, like: -No longer on battery power. 0x010A -An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210 -Bypass not in range ; distorted waveform. 0x020F -On battery power in response to rapid change of input. 0x0109 -On battery power in response to distorted input. 0x0109
Example of the issue: Take for instance the events (event.txt attached) corresponding to 24/08/2021: There was a power outage but none of the messages in the logs were sent to our Distribution lists, but instead on 24/08 we just received a couple of RFC1628 alarms.
I already tried: -I already checked networking paremeters (including SMTP and DNS parameters) and they seem ok. Some events are being sent so I don't think the problem is here anyways. -The events configuration (Configuration>Notification>Event Actions> By group/ By event) is the same in [UPS: RFC1628 MIB alarm entry removed] and, for example, [On battery power in response to rapid change of input. 0x0109] (evidence attached). In other words, recipients in the events configuration are the same for Informational, Warning and Critical events. -I changed the SMTP server from hostname to IP, just in case.
About the UPS: Smart-UPS SRT 5000 Firmware Revision: UPS 04.7 (ID1013) APC OS (AOS) / Application Module version: v6.5.6
Conclusion: Some alerts are being delivered to our Distribution lists, and some others are not.
Do you have any clue what may be happening here? Thanks! M.