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Smart-UPS SRT 5000 delivering some alerts, and not delivering others

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.


Smart-UPS SRT 5000 delivering some alerts, and not delivering others

Hi there! 


Description of the problem:
During the last weeks a couple of power outages occurred and we expected that the UPS would report them, however we received no alerts about that. When I went to check the logs, the events do appear there. It's just that we are not receiving them.
We do receive some events though, such as:

    -UPS: RFC1628 MIB alarm entry removed.
    -Web user 'XXX' logged out from 10.X.X.X. (I replaced the real values with x)
    -UPS: Self-Test passed.
But we don't get most of the alarms we care the most, like:
    -No longer on battery power. 0x010A
    -An input voltage or frequency problem no longer prevents switching to bypass mode. 0x0210
    -Bypass not in range ; distorted waveform. 0x020F
    -On battery power in response to rapid change of input. 0x0109
    -On battery power in response to distorted input. 0x0109

Example of the issue:
Take for instance the events (event.txt attached) corresponding to 24/08/2021: There was a power outage but none of the messages in the logs were sent to our Distribution lists, but instead on 24/08 we just received a couple of RFC1628 alarms. 


I already tried:
-I already checked networking paremeters (including SMTP and DNS parameters) and they seem ok. Some events are being sent so I don't think the problem is here anyways.
-The events configuration (Configuration>Notification>Event Actions> By group/ By event) is the same in [UPS: RFC1628 MIB alarm entry removed] and, for example, [On battery power in response to rapid change of input. 0x0109] (evidence attached). In other words, recipients in the events configuration are the same for Informational, Warning and Critical events.
-I changed the SMTP server from hostname to IP, just in case.


About the UPS:
Smart-UPS SRT 5000
Firmware Revision:
UPS 04.7 (ID1013)
APC OS (AOS) / Application Module version:


Some alerts are being delivered to our Distribution lists, and some others are not.

Do you have any clue what may be happening here?