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Smart-UPS SRT 10000 - In bypass in response to an internal hardware fault.

APC UPS Data Center & Enterprise Solutions Forum

Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration.


Smart-UPS SRT 10000 - In bypass in response to an internal hardware fault.

This was originally posted on APC forums on 11/29/2016

Above UPS which was installed around May/June 2015 started to go into bypass mode some days ago. Other times I find unit completely off in the morning and have to switch on manually. From event logs i see above message, also noted UPS logs are saying charger overvoltage. Details of unit below:

Model: Smart-UPS SRT 10000
Serial Number: QS1422171400
Firmware Revision: UPS 01.4 (ID1002)
Manufacture Date: 05/31/2014
Apparent Power Rating: 10000 VA
Real Power Rating: 10000 W
Battery SKU: APCRBC140

UPS Fault Logs
NumberTime (ms)Event CodeEvent
56053457168  149  Charger Overvoltage 
55868156033  192   
218882320  154  Interprocessor Communications Fault 
32061922048  192   
55868156033  149  Charger Overvoltage 
55868156033  192   
43402692124  149  Charger Overvoltage 
55868156033  192   
1033459751968  149  Charger Overvoltage 
10  983916609536  149  Charger Overvoltage 

Attached event and debug logs.