Smart-UPS SMX/SMT firmware upgrade

[Anonymous user]

Hi all,

I'm new to the APC UPS game so please excuse any errors in my question...

I am trying to apply a firmware upgrade to a SMX1500 unit. Apparently an upgrade from 3.7 to 3.8 will help fix a problem with continuous "voltage input" errors which ultimately result in the unit shutting down.

From what I understand, this is a firmware upgrade for the UPS itself and not the management card.

In any case, I recieved some files from APC that are to be used to perform the upgrade. One is a wizard entitled "UPSFirmwareUpgradeWizard.exe"; and the other is "smx11UPS_03-8.enc". I have tried launching the executable but all it does is briefly flash a DOS window and then.... nothing.

Anyone out there have any experience with this procedure?

[BillP]

Hi Chris,

I strongly recommend that you call our APC Technical Support Team at 1-800-800-4272 to properly guide you in doing the firmware upgrade. There are a lot of things that should be checked first prior to initializing the Firmware Upgrade.

[Anonymous user]

Will do -thanks.

[Anonymous user]

Do you have a resolution to this issue? I am trying to upgrade the firmware on the same unit & keep running into all sorts of issues with the installation file/wizard that they are sending (I've attached a copy of the error I receive when trying to run the wizard). It has been a battle, needless to say. Just curious if your problem was resolved.

[BillP · Accepted solution]

Hi Stephanie,

It looks like the copy that you have is corrupted. Have you asked our rep to send you another copy or have tried installing it on another PC?