Smart UPS SC620 problem

Anonymous user · ‎2021-06-28

From 3-20 min next start the Smart UPS SC620 with a new battery, he's flashing together "On Line" and "On Battery" LED-s and stop working. Any information is welcome. Thank you at advance.

BillP · ‎2021-06-28

Hi Mitko-

This would likely indicate an internal fault of the UPS. If the unit is still under warranty you can contact your local tech support team.

Thanks,

Liam

See Answer In Context

SamirD_apc · ‎2021-06-28

Did you use the right battery? Is it an genuine APC replacement?

Anonymous user · ‎2021-06-28

Thank you for the interest. I think I'm use a good new battery, not an original APC. When I connected an auto-battery , the UPS charge hi up to 14.2 V , work more 36 h and next stop with flashing LEDs . The load was a 60W bulb.

SamirD_apc · ‎2021-06-28

I would try using a genuine apc battery replacement first as I've seen lackluster performance and weird things like flashing lights that shouldn't after a proper battery replacement. I've never seen these issues with an apc battery replacement. I believe the correct apc battery part number is RBC4.

Anonymous user · ‎2021-06-28

Thank you very much , Samir. I'm wonder if all APC UPS-es working only with genuine APC batteries ! I'm connected 3 type different new batteries , the problem is same next ~3-30 h . Because we've 4 defective APC UPS-es (SC420/620/) I'll go away from this trade mark 🙂

SamirD_apc · ‎2021-06-28

In my experience, APC UPSs work best with APC batteries, but that doesn't mean they require APC batteries as there is nothing preventing other brand batteries from working. It is just that cheaper batteries are generally not as well made and lower quality batteries bring their own problems no matter what brand UPS.

Batteries are not all the same--just price a Panasonic battery of the same size versus some of the cheaper alternatives and you will see even a 200% difference in price on the battery alone.

BillP · ‎2021-06-28

Hi Mitko-

This would likely indicate an internal fault of the UPS. If the unit is still under warranty you can contact your local tech support team.

Thanks,

Liam

PVasileff · ‎2022-04-12

@Anonymous user,Did you clarify what cause this problem, because exactly the same thing happened to me оn my SC620 before 4 days? UPS working 1 year without any issues. I am with battery: CSB-GP12120-12V/12Ah