Smart UPS SC 620 not visible - need help

[Anonymous user]

Not realizing I could hot swap the battery in this unit, I shut down the Win 2003 server and restarted with no UPS connected while I ran out to get a battery.
Installed the new battery, and downed the server again. Reconnected, and now I can't see the UPS in Powerchute v7.
The The APC PBE Agent is not running - at boot get this message "The APC PBE Agent service terminated with service-specific error 0 (0x0)."
Trying to start the service give this error: "Error: 0, Time out 90 seconds. Service start operation canceled"
Tried switching the cable for another APC serial cable, still nothing.
Any thoughts?

[BillP]

this sounds like something similar to this thread here. but, if you uninstall, version 7 isnt available anymore i dont think. you could disable any antivirus, etc and try to restart the service.

if you want to uninstall and try version 9.0, i will PM you the manual uninstall instructions.

[Anonymous user]

I will try rebooting once more in an hour or so, and see if that corrects.
If not, I will take you up on your offer.
Am I able to download the basic version of Powerchute 9?

[BillP · Accepted solution]

yep it is. it will be on the software and firmware download page. if something happens and it doesnt work, ill see about digging up the old version.

[Anonymous user]

I rebooted, but still no UPS visible.
Uninstalled and reinstalled Powerchute and it magically appeared again.
Strange.

[BillP]

interesting. perhaps something was corrupted. not sure. glad its working again!