Smart-UPS RT 10000 RM XL - SMTP configuration error.

[BillP]

This question was originally posted by Simon on APC forums on 2/12/2019

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Hi, I am encountering an issue setting up email alerting from a Smart-UPS RT 10000 RM XL.  

All settings look as they should (Hostname for Internal Exchange Server etc) ran a DNS query under Network for the hostname and this came back fine so the web gui can see the exchange server but just failing when testing the smtp configuration.  

Set up a receive connector on the exchange side as well pointing direct to the UPS but still no joy.  

Account being used to authenticate / send is my own domain admin (full exchange permissions) to don't believe it to be exchange permissions related but not sure where the failure is. 

Any advise or recommendations would be great

Thanks 

[BillP]

This reply was originally posted by Bill on APC forums on 2/13/2019

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Hi,

Are you asking about configuring the network card that is installed in the Smart-UPS and if so what is the model number of the card and firmware?

[BillP]

This reply was originally posted by Simon on APC forums on 2/14/2019

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Hi Bill 

Yes sorry that is correct, the firmware version is App Module - v5.1.3, APC OS - v5.1.3 & APC Boot - v1.0.1. 

The model number is AP9631. 

[BillP]

This reply was originally posted by Bill on APC forums on 2/14/2019

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Hi,

You should upgrade the firmware on the NMC. The latest is version 6.6.4 and can be downloaded from this link. https://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX664&software_id=MFOI-B5NN2Y&famil...

There are many changes / fixes in the upgrade that should help with email configuration. 

[BillP · Accepted solution]

This reply was originally posted by Simon on APC forums on 2/15/2019

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Hi

No problems, cheers ill download and get the firmware upgraded see what happens. 

Appreciate your help. 

Thanks