Smart UPS 3000XLM serial cable communication

[teemukoo_apc]

This was originally posted on APC forums on 12/6/2011

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Hi there! I have problem to get connection with my laptop to this type UPS. My cable is 940-1524D. I try use Hyperterminal software but I cant connect to the device. What is your suggestion?
I have here also Smart UPS RT5000 with it's own serial communication cable and that connection work's well, I can find UPS with my Hyperterminal easilly but with 3000XLM UPS the connection does not work. Give me please some tips.
UPS is brand new and I have reason to think that it have got some impact during the transport, so if slot for RS-232 or management card it self is very sensitive, could be that impacts during the transportation is defected thta device. Is there some good way, how I can find if management card is healthy or not, what I know, there is no any led's exist on board.???

[BillP]

This reply was originally posted by teemu on APC forums on 12/7/2011

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Hi There! I use the port settings mentioned in manual. That settings work well with other UPS but not with this one. 9600bps, 8, none,1, none... I also tried slower baud rate but with same problems. I don't know what is "smart slot" accessory but there is place for RS-232 and for Ethernet cables. Any more tips?

[BillP]

This reply was originally posted by Angela on APC forums on 12/6/2011

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can you tell us what port settings you are using? did you make sure you connected to the correct COM port? is there a smart slot accessory installed in the back of the UPS?

[BillP]

This reply was originally posted by Angela on APC forums on 12/7/2011

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ok. well. we need to find out which model this is. if it is what I think it is, SUM3000, similar to [this unit|http://www.apc.com/resource/include/techspec_index.cfm?base_sku=SUM3000RMXL2U], then you need to be connecting to the RS-232 on the back @ 2400 baud, 8 data bits, 1 stop bit, parity none, flow control none.

an NMC comes pre-installed which is a smart slot accessory. if that is installed, like you see in the picture (the AP9619), then you should maybe just verify [this knowledgebase article|http://nam-en.apc.com/app/answers/detail/a_id/3061] since serial communication will let you access that NMC while its installed.

hope that helps

[BillP · Accepted solution]

This reply was originally posted by teemu on APC forums on 12/7/2011

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Yes, model of this device is Smart UPS 3000 XLM, I can find SUPM3000 from power module and 911-0023 from battery module. This settings for RS-232/COM1 in my case you mentioned, I have tried many times, without results. I have special device for my laptop that i can monitoring if some RX/TX is going on but I can't see even any RX with that device, let me tell that for our other units I can see RX trafic even before I set the COM port settings for laptop, so for me it's look that serial communication doesn't work???