Shutdown service did not work

[BillP]

Hello guys.

I've a IBM UPS 1000THV and I want to use the PowerChute Personal Edition 3.0.0.2.
The installation on Windows 7 wasn't a problem.
But now is there everytime a yellow triangle on the taskbar icon, with the message "no right shutdown - service do not work" (maybe a little bit different, because i translated it from german).

I installed it with full admin rights.
I also checked the service monitor. There are two services, APC Data Service and APC UPS Service. The UPS Service doesn't run. If i try to start this one manually, it works only for e few seconds till the service will turn off again on his own.

I though, that this could be a bug, but the UPS wont shutdown the computer after losing power connection.

Thanks for your help.

Kind regards.

[BillP]

powerchute personal edition only works with Back UPS. I believe the UPS you have is similar to our Smart UPS series. For those units, you'd need to use PowerChute Business Edition. so basically, I think you are using the wrong software and thus PowerChute Personal Edition is not communicating with your UPS because its unsupported.

[BillP]

Thank you for this information. I will check this.

Kind regards.

[BillP · Accepted solution]

No one has an idea?

Kind regards.