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Posted: ‎2024-09-27 09:55 AM . Last Modified: ‎2024-09-27 11:04 AM
Hello. I made a mistake when changing a default gateway address. I can no longer access the portal through the UPS' IP address but the UPS' is still pinging. How can I go about resolving this?
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Posted: ‎2024-09-27 04:04 PM
Press and hold the reset button on the back of the NMC for 20+ seconds. Than release and wait another 15-20 seconds for the NMC to complete the format process.
The above step will format and reset the NMC to a default state enabling DHCP.
Review the LCD on the UPS to see the network attributes that have been assigned to the NMC. 👍
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Posted: ‎2024-09-28 07:39 AM
Besides the above if you or someone can access or RDP to a PC on the same subnet as the UPS then you still access the device to correct this. As the gateway only stops the device from getting off subnet. If not and you can not get physically to the device to console in then you will need to do as @Teken said above but this will also require someone to reprogram it with the correct IP information.
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