Set incorrect default gateway on AP9630, how do I revert the setting and regain access?
APC UPS Data Center & Enterprise Solutions Forum
Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send InviteCancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-09-2709:55 AM. Last Modified: 2024-09-2711:04 AM
Set incorrect default gateway on AP9630, how do I revert the setting and regain access?
Hello. I made a mistake when changing a default gateway address. I can no longer access the portal through the UPS' IP address but the UPS' is still pinging. How can I go about resolving this?
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-09-2704:04 PM
Press and hold the reset button on the back of the NMC for 20+ seconds. Than release and wait another 15-20 seconds for the NMC to complete the format process.
The above step will format and reset the NMC to a default state enabling DHCP.
Review the LCD on the UPS to see the network attributes that have been assigned to the NMC. 👍
Link copied. Please paste this link to share this article on your social media post.
Posted: 2024-09-2807:39 AM
Besides the above if you or someone can access or RDP to a PC on the same subnet as the UPS then you still access the device to correct this. As the gateway only stops the device from getting off subnet. If not and you can not get physically to the device to console in then you will need to do as @Teken said above but this will also require someone to reprogram it with the correct IP information.