Server not detecting UPS

Anonymous user · ‎2021-06-29

Hi all,

We have two issues which I hope you guys can help with.

1. - We are having an issue with an APC SmartUPS at one of our sites - it detects the UPS in Device Manager and we can install the Agent software, but when I try to add it on the Management software on my computer it says 'failed to add server name'. I did have an issue when installing the software on the remote server which required me to uninstall it and remove the associated registry entries but these seem to have been repopulated when re-installing it. Can anyone offer any advice?

2. - Another site is having an issue when the Agent software auto-detects the type of UPS that it is connected to; it is a completely wrong type of UPS. The problem is that because it's auto-detected it it won't give me the option to manually select which device is attached. Is there any way to get round the auto-detect bit and just choose manually?

Thanks in advance for your help.

Steve

Anonymous user · ‎2021-06-29

Hi all,

We have two issues which I hope you guys can help with.

1. - We are having an issue with an APC SmartUPS at one of our sites - it detects the UPS in Device Manager and we can install the Agent software, but when I try to add it on the Management software on my computer it says 'failed to add server name'. I did have an issue when installing the software on the remote server which required me to uninstall it and remove the associated registry entries but these seem to have been repopulated when re-installing it. Can anyone offer any advice?

2. - Another site is having an issue when the Agent software auto-detects the type of UPS that it is connected to; it is a completely wrong type of UPS. The problem is that because it's auto-detected it it won't give me the option to manually select which device is attached. Is there any way to get round the auto-detect bit and just choose manually?

Thanks in advance for your help.

Steve

See Answer In Context

Anonymous user · ‎2021-06-29

To add the device, I'm going into Powerchute Business Edition Deluxe Console and selecting Tools > Configure Device List > New and typing in the server name. When pressing Apply that's the point at which it says 'Failed to add server'. I've just tried reinstalling the Agent software again on the server and it appears the service has now fallen over again as it will not start (it sits there with a status of 'Starting'). (EDIT: The error message is The APC PBE Agent service terminated with service-specific error 0 (0x0)). We are using the 25-node version of the software, with 23 nodes already configured correctly.

The second server is detecting an '829.D.2.I' instead of a 'SmartUPS 3000 RM'. I've done a quick google and it looks like 829.D.2.I is the firmware on the UPS, is that correct?

Message was edited by: SW

Message was edited by: SW

Anonymous user · ‎2021-06-29

Hi all,

We have two issues which I hope you guys can help with.

1. - We are having an issue with an APC SmartUPS at one of our sites - it detects the UPS in Device Manager and we can install the Agent software, but when I try to add it on the Management software on my computer it says 'failed to add server name'. I did have an issue when installing the software on the remote server which required me to uninstall it and remove the associated registry entries but these seem to have been repopulated when re-installing it. Can anyone offer any advice?

2. - Another site is having an issue when the Agent software auto-detects the type of UPS that it is connected to; it is a completely wrong type of UPS. The problem is that because it's auto-detected it it won't give me the option to manually select which device is attached. Is there any way to get round the auto-detect bit and just choose manually?

Thanks in advance for your help.

Steve