SRT5KXLI Neutral relay weld open event code 184

Anonymous user · ‎2021-06-30

Hello

I found this in the ups lcd log menu

“ Neutral relay weld open “

event code 184

I need to know what this means

thanks in advance

Anonymous user · ‎2021-06-30

Thanks Liam for your response

Actually there is no fault right now, but I found this in the log menu when searching,

It is supposed to be a new ups and I need to be sure that I didn’t buy a used one

thanks again

See Answer In Context

BillP · ‎2021-06-30

Hello -

Assuming that this is not an erroneous message, it would indicate that the relay which breaks neutral is stuck in the open position. If you acknowledge the fault on the display you can see if it clears, or you can try to "brain dead" the UPS by turning it off, disconnecting batteries, and disconnecting input power. After that you can reconnect batteries and input power and bring the UPS back online. If the issue persists you should contact your local tech support team.

Thanks

Liam

Anonymous user · ‎2021-06-30

Thanks Liam for your response

Actually there is no fault right now, but I found this in the log menu when searching,

It is supposed to be a new ups and I need to be sure that I didn’t buy a used one

thanks again