SMX3000LVNC with new SMX120BP

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Just installed a battery pack (SMX120BP) and powered up. The status page is showing:

"Num of External Batteries: is still showing 0"

I have tried several times to plug and unplug the battery plug to the computer
the inverter still does not see the extra battery
I have measured the voltage of the smx120 battery and it is correct
can you help me

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SMX3000LVNC with new SMX120BP

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SMX3000LVNC with new SMX120BP

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