SMT3000RM UPS over voltage fault

Anonymous user · ‎2021-06-28

Dear All,

I am having an SMT3000RM unit that is showing output Over voltage error when on battery. When the mains is connected, the error disappears and also I cannot find anything in the logs.

Also I am not able to connect to this UPS using the Powerchute software.

Please Advice what could be the possible problems and how it can be solved.

Regards,

Vivian

Anonymous user · ‎2021-06-28

Thank you Cristian,

We will send the Unit to the Service centre.

Regards,

Vivian

See Answer In Context

BillP · ‎2021-06-28

hi Vivian , if the overvoltage is only on battery then you have a hardware problem , you will need to replace the ups if it have warranty,

regards.

Anonymous user · ‎2021-06-28

Thank you Cristian for your prompt reply.

This UPS is out of warranty. however the client is willing to get it repaired if possible. Please let me know if it is repairable from an APC service centre.

Regards,

Vivian

BillP · ‎2021-06-28

in my experience that fault normally can be repaired by official service , deliver it to them , they will know what components need to be replaced ,

regards,

Anonymous user · ‎2021-06-28

Thank you Cristian,

We will send the Unit to the Service centre.

Regards,

Vivian