SMT18UPS_15-0.enc Firmware failed update process

[PowerLO21]

Hello APC Community,

I’ve APC Smart-UPS series (specifically SMT "SMT2200RMI2UNC" models) and recently attempted a firmware update with the file SMT18UPS_15-0.enc. While I understand firmware updates are important for maintaining optimal performance, I’m concerned about the potential risks of update failures as I dont have specially spare units to replace all my UPS accross my 15 offices.

I’d like to ask the community:

1. What is the typical failure rate for firmware updates on APC Smart-UPS devices?
2. Are there any known best practices to minimize the risk of failure during the update process?
3. In the event of a failed update, what recovery steps have worked best for you?

Understanding the general reliability of these updates and learning from others' experiences could help me (and others) approach this more confidently.

Thanks in advance for your insights and recommendations!

[Teken]

If the equipment is still under warranty all firmware should be guided live over the phone with APC Technical Support.

If the hardware is not under warranty you have a better than 50% chance of bricking a perfectly good working system! 🤦‍♂️

You need only scan this forum and the Internet to see the failures just this year. 

Regardless, the following APC Resource link will provide you all the information you need should you wish to move forward in this process:

https://www.apc.com/us/en/faqs/FA164737/

The following link from me will provide you the best practices to follow and have in place:

https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/APC-UPS-SMX1500-firmware-update-failure-a...

Questions Ask . . . 👍 

[PowerLO21]

Thanks for your answer I am located in Paris & London and all my UPS is under warranty - can you give me the local phone contact of the technical support?

[Teken]

You may use this APC Resource link scroll down to the very bottom: 

https://www.se.com/uk/en/work/support/apc/

Questions Ask - If not and your query has been answered. Please mark the reply that  offered you the solution so it may help the next person asking the same. 👍