SMT1500C error code b.04

[ITGuru-NC]

Hello,

I have a SMT1500C which has a error code of b.04.  I tried the braindead procedures and the error is still present.  I turn off the unit and back on and it seems to work fine for a little while...like a few days to a week or so, then it produces a loud beep and displays the error message.  The unit was purchased in May 2022 and it looks like it is still under warranty.  I can't find the error code resolution for the b.04.  Who can I contact for a repair?

[Teken · Accepted solution]

Submit a service request with APC Technical Support. Have on hand the purchase receipt, UPS Serial number, and error codes present.

They will assist in the RMA process in a replacement / refurbished unit. Let us know how everything turns out. 👍

[ITGuru-NC]

Thank you Teken.  I'm in contact with APC Tech Support, I'll see how it goes.

[ITGuru-NC]

Hi Teken,

APC is sending a replacement unit.

[Teken]

Awesome - Thanks for the follow up! 👍