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Posted: 2024-06-13 10:23 AM
Hello,
I have a SMT1500C which has a error code of b.04. I tried the braindead procedures and the error is still present. I turn off the unit and back on and it seems to work fine for a little while...like a few days to a week or so, then it produces a loud beep and displays the error message. The unit was purchased in May 2022 and it looks like it is still under warranty. I can't find the error code resolution for the b.04. Who can I contact for a repair?
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Posted: 2024-06-14 04:59 AM
Submit a service request with APC Technical Support. Have on hand the purchase receipt, UPS Serial number, and error codes present.
They will assist in the RMA process in a replacement / refurbished unit. Let us know how everything turns out. 👍
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Posted: 2024-06-14 04:59 AM
Submit a service request with APC Technical Support. Have on hand the purchase receipt, UPS Serial number, and error codes present.
They will assist in the RMA process in a replacement / refurbished unit. Let us know how everything turns out. 👍
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Posted: 2024-06-18 05:13 PM
Thank you Teken. I'm in contact with APC Tech Support, I'll see how it goes.
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Posted: 2024-07-11 09:17 AM
Hi Teken,
APC is sending a replacement unit.
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Posted: 2024-07-12 04:38 AM
Awesome - Thanks for the follow up! 👍
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