SMART-UPS X1500 Firmware Mismatch after update

[apcham]

Hi together

I have updated a SMART-UPS X1500 (ID1050, 16.0 Firmware) with the newest 16.5 Firmware and forgot to take the output off... normally in Web interface, there is a warn message to turn of ups, but not on this ups. 

now the state is: Discharged, Internal Communication Fault, Firmware Mismatch

Are there possibilities to revert ?

Best

[Teken]

What is the serial number and purchase date of this hardware?!?

[apcham]

Had contact with schneider Electric Support. They suggest a completely reset: https://www.apc.com/us/en/faqs/FA156611/

Otherwise ups needs to be replaced. 

Thanks alot for help

Best regards

[Teken]

A brain dead reset is one of the limited options but from personal experience has no impact in resolving the problem. 

As noted earlier asked you what the purchase date & serial number of the hardware?!?

Lastly, you may consider reviewing this resource link and report back success / failure using X-Modem.

https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/APC-UPS-SMX1500-firmware-update-failure-a...