Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

SERIAL CABLE CONVERSION

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
  • SERIAL CABLE CONVERSION
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we?ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
5027
voidstar_apc
Janeway voidstar_apc
195
Erasmus_apc
Sisko Erasmus_apc
111
TheNotoriousKMP_apc
Sisko TheNotoriousKMP_apc
108
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to APC UPS Data Center & Enterprise Solutions Forum
Solved
becksamenterprises_apc
Lieutenant becksamenterprises_apc
Lieutenant

Posted: ‎2021-06-26 12:43 AM

0 Likes
10
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

SERIAL CABLE CONVERSION

This was originally posted on APC forums on 8/29/2017


Please i need a diagram or instruction on converting serial cable to usb so i can be using that to communicate between my ups and laptop as the laptop is not having serial port.

Labels
  • Labels:
  • General Questions & Suggestions
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This reply was originally posted by Bill on APC forums on 11/17/2017


Hi,

There is a Knowledge base document that discusses troubleshooting UPS communications. Please review Schneider Electric FAQ FA169608

I suggest using Hyperterminal or Putty to test the serial connection. When you open the terminal session and enter upper case Y the UPS should respond with SM to tell you it is in smart signalling mode. I have attached a short video that show testing serial comm to a SU700 using Putty. 

See Answer In Context

Attachments
Reply
Replies 10
Brad_C_apc
Commander Brad_C_apc
Commander

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This was originally posted on APC forums on 8/29/2017


You need a Serial to USB converter. Any converter I've tried as worked fine with a Serial APC UPS.

Reply
becksamenterprises_apc
Lieutenant becksamenterprises_apc
Lieutenant

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This was originally posted on APC forums on 10/2/2017


There's this one I bought that's not working using the serial wiring diagram you earlier sent me.

Could it be that its a fake one I bought or is it because am using windows 10? I don't seem to understand.

Reply
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This reply was originally posted by Cristian on APC forums on 10/2/2017


Hi Samuel , try it in another windows to discard a cable problem because any converter must work if the drivers are well installed , did you install the correct drivers right?

Reply
becksamenterprises_apc
Lieutenant becksamenterprises_apc
Lieutenant

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This was originally posted on APC forums on 10/3/2017


I've been able to establish communication with my 1500 using the USB port on windows 10, powerchute business edition.

The powerchute personal edition is refusing to install always getting stock at the point of trying to disable power management.

Are there other drivers I need to install? Please let me know and how to get them.

Thanks.

Reply
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This reply was originally posted by Cristian on APC forums on 10/3/2017


which is the model of the ups?

Reply
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This reply was originally posted by Vinay on APC forums on 10/3/2017


Hi,

on which UPS you are trying to install PCPE software? Can I know the model number of the UPS?

Powerchute Personal Edition is designed for APC Back-UPS and Powerchute Business edition software works with APC Smart-UPS.

Regards,

Vinay

Reply
becksamenterprises_apc
Lieutenant becksamenterprises_apc
Lieutenant

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This was originally posted on APC forums on 10/9/2017


OK now I know why the personal edition isn't working, thanks.

Am trying to fix my desktop and install windows other than 10 then try the serial cable without the USB converter.

On the direct USB, I've been able to communicate with the smart UPS on windows 10 powerchute business edition. Its working perfectly with 200AH batteries. Its charging well, lasting more than 48hrs on less than 10% load and 24hrs+ on 20% load. I changed the low battery signal to 1380 seconds. While the run time calibration took 4hrs.

Thanks peeps.

Reply
becksamenterprises_apc
Lieutenant becksamenterprises_apc
Lieutenant

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This was originally posted on APC forums on 11/15/2017


After fixing my desktop, i installed windows XP and tried establishing a connection between the desktop and my SU3000 smart UPS but its not establishing any connection both with the USB converter and the serial cable i made myself using the diagram earlier sent on this trail.

I installed pcbe on the (desktop) system but it still won't establish connection. Pls, is there anything I need to do to be able to establish connection between my desktop and the UPS?

Reply
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
640
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This reply was originally posted by Vinay on APC forums on 11/16/2017


Hi Sam,

PCBE software communicates only through the genuine APC Serial cable and the part number is 940-0024. This is basically a cable issue. I'm leaving you the link to serial cable below.

http://www.apc.com/shop/us/en/products/UPS-Communications-Cable-Smart-Signalling/P-940-0024?isCurren...

Regards,

Vinay

Reply
BillP
Administrator BillP Administrator
Administrator

Posted: ‎2021-06-26 12:43 AM

0 Likes
0
641
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Posted: ‎2021-06-26 12:43 AM

This reply was originally posted by Bill on APC forums on 11/17/2017


Hi,

There is a Knowledge base document that discusses troubleshooting UPS communications. Please review Schneider Electric FAQ FA169608

I suggest using Hyperterminal or Putty to test the serial connection. When you open the terminal session and enter upper case Y the UPS should respond with SM to tell you it is in smart signalling mode. I have attached a short video that show testing serial comm to a SU700 using Putty. 

Attachments
Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc