Question about AP9630

[BillP]

I reset the NMC2 AP9630 card to factory default, I have done the procedure by issue the command resetTodef –p all for two management cards. 

After reboot, I found that I cannot use the ID: apc,  pwd: apc to access card. (I try to refer manual, it mentions that ID and pwd shall be apc. )

I can use the ID: device, pwd: apc to access card, but the hostname is still inside the card.

May I know any step I can access back the card with administrator ID? Also how to perform card reset as factory default?

[BillP]

What firmware version is on the AP9630?

It sounds like you experienced this issue here which has been fixed in more recent firmware versions -> http://www.schneider-electric.us/support/index?page=content&country=US〈=en&locale=en_US&id=FA175980 

The article will give you instructions on how to proceed. I recommend reviewing the article and towards the end it will explain your options. If you're local to the card, I would suggest doing the 'format' option.

[BillP]

On 17/11/2015 2:28 AM, Angela said:

What firmware version is on the AP9630?

It sounds like you experienced this issue here which has been fixed in more recent firmware versions -> http://www.schneider-electric.us/support/index?page=content&country=US〈=en&locale=en_US&id=FA175980 

The article will give you instructions on how to proceed. I recommend reviewing the article and towards the end it will explain your options. If you're local to the card, I would suggest doing the 'format' option.

Good day Angela. 

The firmware version should be a latest version.

[BillP · Accepted solution]

Hi Wing,

Forgive me but can you give me the specific numbers? Many people tell me "the latest" which is their honest thought but it truly is not.

Thanks!